Refund Policy

Last updated: June 25, 2026

In short: We offer a 14-day free trial with no card required, so you can try before you pay. Once billed, we evaluate refund requests case-by-case and aim to be fair. If something went wrong on our end, we'll make it right. This summary isn't a substitute for the full policy below.

This Refund Policy applies to all paid subscriptions on DesignPalm Chat at chat.designpalm.com. By subscribing to a paid plan, you agree to the terms below.

1. Free Trial

All new accounts begin on a 14-day free trial. No credit card is required to start. You will not be charged until you choose to upgrade to a paid plan at the end of your trial. If you do not upgrade, your account is paused — not billed.

2. Subscription Billing

Paid plans are billed on a recurring basis — monthly or annually depending on the plan you select at checkout. Billing is handled securely through Paddle, our payment provider. You will receive a receipt by email after each successful charge.

Annual plans are charged as a single payment upfront covering 12 months of access. Monthly plans are charged at the start of each billing cycle.

3. Cancellations

You may cancel your subscription at any time from your account dashboard. When you cancel:

Your access continues until the end of your current billing period
You will not be charged for the next cycle
No partial refund is issued for unused days in a monthly plan
Annual plans cancelled mid-year are subject to the refund conditions in section 4

4. Refund Eligibility

We do not offer automatic refunds, but we assess requests fairly. You may be eligible for a full or partial refund in the following situations:

Billing error: You were charged incorrectly or more than once — we will refund the overcharge in full
Service failure: A significant outage or platform failure prevented you from using the Service for an extended period during your paid period
Annual plan, early cancellation: If you cancel an annual plan within 30 days of purchase and have not made substantial use of the Service, we will consider a prorated refund for the remaining months
Accidental renewal: If you forgot to cancel before a renewal and contact us within 7 days of the charge, we will review your request

5. Non-Refundable Situations

Refunds are generally not issued in the following cases:

You changed your mind after using the Service
You did not use your account during a paid period
Your account was suspended for a violation of our Terms of Service
Dissatisfaction with AI-generated suggestions you chose to publish
Issues caused by your own website, embed configuration, or third-party tools

6. How to Request a Refund

To request a refund, email us at hello@designpalm.com with:

The email address associated with your account
The date and amount of the charge
A brief description of the reason for your request

We aim to respond within 3 business days. Approved refunds are processed through Paddle and typically appear within 5–10 business days depending on your bank or card provider.

7. Plan Downgrades

If you downgrade from a higher plan to a lower one mid-cycle, the change takes effect at the start of your next billing period. No credit or refund is issued for the difference in the current period.

8. Changes to This Policy

We may update this policy as the Service evolves. Material changes will be communicated by email or via a notice in your dashboard. Continued use of the Service after changes constitutes acceptance of the updated policy.

Contact Us

For refund requests or billing questions:
Email: hello@designpalm.com
Address: Siavonga, Southern Province, Zambia