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Terms of Service

Last updated: June 22, 2026

In short: DesignPalm Chat gives your business an AI-assisted chat widget that answers visitor questions and takes booking requests. You're in control of what your bot says and offers. Bookings made through the widget are requests, not confirmed reservations, until you confirm them. Trials are free with no card required. This summary isn't a substitute for the full terms below.

Welcome to DesignPalm Chat. These Terms govern your use of our chatbot and booking platform at chat.designpalm.com and any embedded widget it provides ("the Service"). By creating an account or using the Service, you agree to these Terms.

1. What DesignPalm Chat Provides

The Service includes:

  • An embeddable chat widget for your website that answers visitor questions using FAQs you configure
  • A booking request system that lets visitors submit room/stay or activity bookings directly through the chat
  • A dashboard for managing your chatbot's settings, branding, FAQs, business info, conversations, leads, and bookings
  • Optional AI-assisted tools — such as a website scanner that suggests business details and FAQ content for you to review before publishing

The Service is provided as-is during active development. Features may be added, changed, or removed as the product evolves.

2. Free Trial & Plans

New accounts may begin on a free trial period. No payment is required to start a trial. Before any paid plan begins, we will make clear what you'll be charged and when. If you take no action by the end of a trial, your account may be paused rather than automatically billed.

3. Your Account & Content

You're responsible for:

  • The accuracy of the business information, FAQs, services, and branding you configure
  • Keeping your login credentials secure
  • Reviewing any AI-suggested content (from the website scanner or similar tools) before it goes live on your chatbot
  • Not using the Service for illegal purposes or to impersonate another business

You retain ownership of the content you provide (business details, FAQs, logo, branding). You grant us permission to store and display it as needed to operate the Service.

4. Bookings Made Through the Chatbot

Bookings submitted through the chat widget are requests, not guaranteed reservations. It is your responsibility as the business to confirm availability and follow up with the customer. DesignPalm Chat is not a party to the transaction between you and your customer, and is not responsible for double bookings, pricing disputes, or service delivery.

5. AI & Automated Features

Some features use automated matching or AI to generate suggestions (e.g. FAQ answers drawn from your website, or chatbot replies matched from your configured FAQs). These features can make mistakes or produce inaccurate suggestions. You're responsible for reviewing FAQ and business content before it's shown to your visitors, and we recommend periodically checking your chatbot's responses for accuracy.

6. Payments & Refunds

  • Once a paid plan is active, fees are billed as described at checkout
  • Late payments may result in service suspension after reasonable notice
  • Refunds are evaluated case-by-case; contact us if something doesn't seem right

7. Intellectual Property

The DesignPalm Chat platform, including its software, design, and branding, remains our property. Content you configure (your FAQs, business info, logo, services) remains yours. We may display your business name as a reference unless you ask us not to.

8. Your Data & Third-Party Services

We use trusted third-party providers to operate the Service, including hosting, database, and email delivery providers, and AI providers for optional content suggestion features. These providers process data only as needed to deliver the Service. See our Privacy Policy for full details on what data we collect and how it's used.

9. Service Availability

We aim for reliable uptime but don't guarantee uninterrupted access. As an actively developed product, brief downtime or maintenance windows may occur. We'll do our best to minimize disruption and communicate significant changes.

10. Limitation of Liability

DesignPalm Chat is not liable for:

  • Inaccurate information given by the chatbot, including AI-suggested content you haven't reviewed
  • Disputes, double-bookings, or service issues arising from bookings made through the widget
  • Third-party service outages (hosting, email delivery, etc.)
  • Indirect or consequential damages, including lost profits or lost bookings

11. Termination

Either party may stop using/providing the Service at any time. We may suspend accounts that violate these Terms, abuse the trial system, or use the Service for illegal purposes. Outstanding fees, if any, remain due.

12. Governing Law & Changes

These Terms are governed by the laws of Zambia. We may update these Terms as the Service evolves; continued use after changes constitutes acceptance. Material changes will be communicated where reasonably possible.

Contact Us

For questions about these Terms:
Email: hello@designpalm.com
Address: Siavonga, Southern Province, Zambia